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Hamzah Ahmad

hamzah_ahmad@live.com • (647) 702-4208 • Ajax, ON

Experience​

YuJa Inc. — Content Lead

North York, ON • May 2022 – Present

  • Own end-to-end documentation for YuJa’s product suite; maintain and continuously improve 900+ customer-facing and internal guides in Zendesk and Confluence.
  • Establish content governance (templates, style rules, review workflows) to improve consistency, reduce duplication, and speed up updates across teams.
  • Translate new and complex features into clear user guides and UI microcopy by partnering closely with Engineering and Product; ensure accuracy pre- and post-release.
  • Collaborate with UX Design to standardize voice, terminology, and accessibility practices across multiple product teams.
  • Improve support-site usability with targeted HTML/CSS updates and SEO basics to help users find answers faster.
  • Develop RFP content that clearly explains product capabilities and workflows, contributing to Sales securing live demos with prospective clients.

UTM Sociology & Criminology Society — Journal Editor

Mississauga, ON • Feb. 2022 – Apr. 2022

  • Reviewed articles for grammar, punctuation, spelling, syntax, accuracy, and compliance with quality standards.
  • Worked alongside writers to develop structured and readable writing for the targeted audience.
  • Verified references in the source list to ensure correct information and citations.

Education​

University of Toronto — Bachelor of Arts | Criminology

Mississauga, ON • April 2022

  • Experience writing public anthropology and long-form essays.
  • Excellent use of various citation styles (e.g., Chicago, APA, MLA).

Skills​

WordPress · Zendesk · Git · GitHub · Docs-as-Code · Jira · Confluence · Postman · Microsoft Office · Google Docs · Mailchimp · Photoshop · HTML · CSS · Markdown